OBJECTIVE

Diligent, reliable, knowledgeable, and service driven associate with extensive experience in overseeing various degrees of people, projects, and office management. Constantly adding value to employer through effective service delivery to internal and external customers in a professional manner.                       Dedicated to maintaining the highest level of service and quality at all times. Solid leadership, interpersonal, communication, and organizational skills. To this end, I look for opportunity to interact as team player and a role model in a new and challenging work setting.

 

PROFESSIONAL EXPERIENCE

RCCG restoration chapel | Project Coordinator | 2009 to Present

Project management, planning and Control using primavera planning and scheduling Software.

Project support engineer for new locations/ Parish startup projects

Monitor Key performance indicator periodically and generate reports for management decision making

Develop scope for acquisition new Digital system console project RCCG

Project Scope Change management control

Project lead member in acquisition of Digital System sound console MIDAS PRO 9 Digital Console

Critical path method analysis and earn value management,

Management of cost and schedule risk for multiple project using Primavera risk management tools

Procurement and contract management for RCCG

Relationship management parishioners, ministers and volunteer services.

 

Agency support staff | AGUH AGENCY | 2007

·   Customer information service.

·   Prospecting and prequalifying new business using best telemarketing technique and word of mouth advertisement.

·   Resolution of policy inquiries with specialty in bills and premium reconciliation

·   Acceptance, Processing, documentation of insurance premium payments using integrated payment systems.

·   Rendition of end of day financial reports; through proofing, reconciliation of cash, check or money order with deposits ledger balances. Preparation of daily bank deposit.

·   On the job training for licensure in property and casualty insurance for state of Connecticut

 

Customer information service representative | ALLSTATE INSURANCE | 2006

·   Customer relationship  management

·   Policy premium and billing investigative services

·   Receiving inbound calls from existing and prospective customers, processing and documentation of calls.

·   Creating and assigning follow up  and role dependent activities

·   Non-licensed policy endorsement.

online policy customer profile management on Allstate’s customer care web page.

·   Multitasking using multiple application systems software to retrieve, assess, process and document customer inquiries and document calls at acceptable time limits.

 

Project Manager | GTBANK, PLC NIGERIA | 2001 TO 2005

· Project Planning and Control using cost budgeting, scheduling and resource management

· General manager operation of the Bank’s local office, expense control and budgeting, variance analysis and report rendition.

· Project Team member of Branch network expansion project for GTBANK in Nigeria

· Branch  monitoring /expense control officer Cash advance disbursement, retirement

· Facility maintenance project management and lease hold improvement contracts on office building, equipment, and guesthouse buildings.

· Human resource management of contract service staff and independent facility and equipment  maintenance contractor

· Information technology systems administration, hardware and software installation, systems configuration and administration, work group management in a Local Area Network, LAN setup and LAN Maintenance. Also served as IT Support staff during migration of Local computer work groups to Domain server configuration.

Internship | NIGERIA TELECOMMUNICATION | BERNIN-KEBBI | NIGERIA

Support exchange engineer | 1999

Maintenance services and management of Hybrid telecommunication Exchange system for the city

Internship | DATA PROCESSING MAINTENANCE AND SERVICE LTD

Field support service engineer | 1996

Repair and services of super computers, mainframe systems and peripherals.

Application systems IBM AS400 series and reduced instruction set computers (RISC) machines.

 

EDUCATIONAL BACKGROUND AND CREDENTIALS

Post graduate Degree | Human Resources Management | University of Maiduguri, Nigeria

HND (Bsc. Equivalent) | Electrical Electronics Engineering | Federal Polytechnic Ado Ekiti, Nigeria

Bsc Degree Conversion Program | Corporate Administration | Nigerian College of Administration, Lagos

Diploma | Computer Engineering | KCE Computer College Lagos, Nigeria

Professional Development | Project Management Professional (PMP) training PMBOK 5, PMP Certification in view, Primavera P6 Project planning and control software,PERTMASTER, Budget Development and Management Training, Associate Chartered Institute of Administration (ACIA) , Effective Customer service Delivery course, Computer super User training, Facility Management and Maintenance, Engineering Design of pressure vessels using API 650 & 653

 

INTERESTS

Music (voice and instrumentation), Soccer, public speaking, dramatic arts and dance

Stocks, derivatives and foreign currency Trading

 

REFERENCES

References will be provided on request.